Job title: Hospitality & Events Coordinator
Based at: Huntingdon & Nottingham Racecourses.
Contract type: Permanent
Hours: 37.5 hrs per week (Monday - Friday with race day cover) - Open to job share applicants.
About the role
We have a fantastic opportunity for a Hospitality & Events Co-ordinator to join our team at Huntingdon and Nottingham racecourses to provide exceptional administration delivering race days and events to exceed our customers’ expectations.
About The Jockey Club
The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 course’s, millions of people every year enjoy the special experiences we offer through racing, music, food, and entertainment on raceday’s and beyond.
As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible
At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.
The Hospitality & Events Coordinator will
•Undertake all hospitality and event administration for the racecourse, supporting the regional sales function and preparing all relevant information, for the catering and operations teams including table plans and dietary requirements.
•Distribute all information and tickets to the client ahead of race day.
•Be a direct point of contact for the customer after booking confirmed, liaising with the client to ensure they have the best experience, ordering and delivering any additional extras.
•Be a direct contact for the operations and catering team on race days, to ensure smooth running of the day and check clients to ensure they are having an enjoyable experience and all their requirements are met.
•Prepare function sheets for events, clarifying final detail from the client, and ensuring sign off on all aspects of the event.
•Work closely with the Operations and Events Executive and catering team to ensure the process is smooth for the client and operations team.
•Ensure all administration is prepared in an efficient and timely manner and suggest to the Sales Service Manager any administration improvements, to ensure we continue to improve the process and experience for our customers.
•Liaise with finance on a regular basis to ensure that all clients have paid ahead of events and be responsible for all post event invoices and reconciliation.
•Where required process bookings and be the point of contact for regular ‘hire’ clients.
•Where necessary conduct site visits for clients, feeding back to the salesperson after the visit who booked the appointment.
•Have an understanding of the sales and administration process.
•Have an understanding of the requirements to run a successful event.
•Have knowledge of finance and related business systems.
•Experience of use of a system to administer and deliver events.
•Previous experience in administration, dealing with clients both on the phone and in person.
•A highly organised team player with the ability to work on multiple projects at one time.
•An excellent eye for detail and level of accuracy.
•The successful candidate will be required to support racing and events when necessary.
What we offer in return
• All colleagues can go along to any of our race day or music events free of charge - along with 3 friends or family with our TeamPass Ticket scheme.
• An award-winning pension scheme provider with a generous employer contribution
• A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
• 25 days annual leave
• Access to a suite of Learning & Development training resources from renowned providers
• A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.
If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 15th November but we reserve the right to bring this forward if we have many applications.