Title: Customer Service Representative
Employee Status: Regular Full Time
Work From Home Option: Hybrid - 2 Days/Week (40% Remote)
FLSA Status: Non-Exempt
Job Overview:
The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department.
Essential Functions:
• Provide general customer service information. (Hours of operation, directions, etc.)
• Ability to handle heavy call volumes of both inbound and outbound.
• Assist NYRA Bets and all other affiliate partners/customers with account inquiries.
• Troubleshoot password and basic technical/app inquiries.
• Research any misapplied information or customer discrepancies.
• Provide special event, promotions and wagering details.
• Assist customer via telephone and live chat as needed.
• Performs other duties as assigned by supervisors or other senior management.
Qualifications:
• High School Diploma or Technical Certification
Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email.
Must have the flexibility to work weekends, holidays, or other shifts.
• Must have a dedicated/secure space when working from home.
• Strong computer skills (Microsoft and basic internet navigation)
• Able to handle high call volumes and excellent phone etiquette.
• Strong Organizational skills
• Attention to detail.
• Ability to multi-task and data entry
• Strong verbal communication
• Protect organizations values by keeping information confidential.
• Ability to adapt quickly to change, learn, and balance the understanding of different products.
Summary of Physical Requirements and Work Environment:
This is a hybrid role which does require on site at Aqueduct Racetrack. On site requirement can change based on busienss needs.
Pay Range / Salary: $17.00 ph
