Old Gold Racing has built a loyal base of customers by delivering a great customer experience.
Key to this is an unusual approach to customer service. Members of the customer service team are encouraged to be generous with their time and to have fun building rapport with customers, whether that’s over the phone, via webchat or via email. We don’t use call scripts (so that you can let your personality shine through) and we empower staff to make their own decisions about how best to serve customers.
Core responsibilities include: answering emails, answering phones, being active on our various digital channels and working with other team members to log, discuss and solve customer issues.
Also key is assisting with fulfilment when volumes are high by ensuring that customers’ welcome packs are of a high standard and are delivered in a timely manner.
Core responsibilities include: processing orders, populating welcome letters and certificates, printing materials and posting packs.
This role provides a great opportunity to gain a deeper understanding of business operations and to develop a platform for further professional growth.
Hours of work: Monday to Friday 09.00 to 17.00. Additional hours as required to meet the needs of the business.