SPECIFIC DUTIES, RESPONSIBILITIES and EXPECTATIONS

Maintains the Delphi FDC sales automation system, as the Administrator for the sales, events and financial teams
Maintains and updates Delphi FDC in merge documents including; menus, pricing, reports, banquet checks,

Proposals, and contracts

Accurately builds room blocks in Delphi FDC Group GRC and Visual One front office systems
Blocks function space and audits spaces entered by others in Delphi FDC
Alerts sales, banquets, events, and financial personnel when their Delphi FDC traces are delinquent
Prepares contracts, proposals, and estimates for presentation to clients via merge documents and/or customization of documents
Receives inquiry telephone calls from potential clients and supports their request with verbal and written responses
Responds via telephone and/or written communication for requests from the Oak Grove Racing Gaming and Hotel Website
Prepares turnovers to the Banquet Manager and Event Supervisor
Prepares group resumes, when required, for an event or program requiring multiple departments
Coordinates and conducts property site tours, pre-con meetings, and live video overviews of the hotel and gaming facility
Communicates and recruits appropriate department personnel to meet with and address customer needs during site tours
Attends BEO Meetings and Weekly Event Meetings
Maintains third party rental and service relationships for customer requesting ancillary needs
Responsible for booking one day/evening programs for groups less than 40 people in the Eagle/Tango Rooms and

Garrison Oak Steakhouse

Manages requests and executes rooms only groups of 10 or more per night
Works with the Equine and Racing Manager in securing small groups for a “Day at the Races.”
Develop the Motor Coach program in collaboration with the Sr. Sales Manager, General Manager, and Sr. Director of Marketing
Solicit and secure Motor Coach Groups for the gaming facility and greets them upon arrival
Works directly with operations and the restaurant to coordinate the execution of group functions
Collaborates with Sr. Sales Manager, General Manager, Marketing Director, Racing Manager and F&B Director on special projects including mailings, sales blitz lists, and other sales related activities
Maintains an active role in one of the local Chamber of Commerce committees as the representative for Oak Grove Racing Gaming and Hotel

STANDARDS OF PERFORMANCE

Excellent oral and written communication skills
Understand and represent The Company’s image and reputation both, at work and at external functions
High level of professionalism with the ability to react under pressure
Proficiency in Microsoft Office including Word, Excel, Power Point
Ability to learn Dephi FDC and manage the program at the property level as the System Administrator
Ability to support, assist and represent the Sales Team in the absence of the Sr Sales Manager
Successful completion of projects as assigned while adhering to the determined deadline
Outstanding guest relations and customer service skills
Ability to work in a fast paced environment and interact with internal departments
Ability to work nights, weekends & holidays in response to client demands
Ability to be on your feet or stand for long periods of time.
Lift up to 30lbs.

EDUCATION, TRAINING, AND EXPERIENCE

Bachelor’s degree in hospitality management, marketing, communications, advertising, public relations or similar or three (3) years’ of experience in events or customer service field, preferred.
Proficient with Microsoft Office products
Sales Force and Delphi FDC experience is preferred, but not required
Ability to obtain a valid Kentucky Racing License

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Reasonable accommodations may he made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

Experience

Preferred

2 - 3 years: Hospitality management, marketing, communications, advertising, public relations or similar or three (3) years’ of experience in events or customer service field, preferred.

Oak Grove Racing & Gaming jobs

Group Sales and Event Specialist - Ex